call 877.205.7836

FAQ: STD Testing

Is Same-Day STD Testing Available?
Yes - We will help you get started. No appointment is necessary and most centers are open Monday - Saturday.

What do I need to do to get tested?
The process is simple and starts by calling (877) 205-7836 you will speak with one of our Risk Assessment Counselors who will help you determine which STD testing options are right for you. Your Counselor will then help you to locate the most convenient patient service center and will provide you with a Test Requisition Number that you will take with you to the center. At the patient service center, a Collection Specialist will collect the required specimen - either urine or blood. The collection process is simple, painless, and confidential.

Where is MedPro Connect located?
MedPro Connect is based in the greater St. Louis, MO area. We "connect" you with professional medical testing services for STD Testing - this is made possible through our strategic partnership with the nation's leading medical laboratories. This strategic partnership provides you with local testing services at over 5,000 patient service centers nationwide.

When will I get my test results back?
There are many variables that will determine "when" your results will be available to you - but most results will be available within 1-3 business days - some as fast as 24 hours. Please wait a minimum of 24 hours before calling to check if your results are available.

What can I do to expedite my results?
To expedite your results, it is highly recommended that you visit the Patient Service Center in the morning, no later 12pm (Noon). This will allow the center to collect your specimen and then "same-day" transport the specimen by courier to the closest national laboratory for analysis. If you arrive later in the day, your sample will not be sent to the laboratory until the following day - causing a one-day delay in processing times. In addition, if you visit the center later in the week or on a Saturday, this will also cause delays since laboratories are closed on weekends.

How do I get my results?
Getting your results is simple and easy - after waiting a minimum of 24 hours after testing, please call (877) 205-7836 and select the "results" phone prompt option. You will speak with one of our results counselors who will first verify if we've received your results - if yes, they will help you read your results and provide a copy to you. If your results are not yet available, your counselor will suggest an appropriate time call.

What if I test positive for an STD?
Depending on which STD you test positive for, there are several options for treatment. Some STDs are curable with antibiotics and others are treatable to minimize the severity and duration of symptoms. When you speak with your Results Counselor, they will be happy to provide you with information that will help you determine the "right" next steps to take - including obtaining a prescription through our physician's network.

Can I receive a copy of my results?
Yes. Once all of your test results are available, your Results Counselor can send your results to you via email, fax, or regular mail. You may also request that we send a copy of your results directly to your personal doctor.